Network Monitoring Service,Help Desk and Incident Management

Network Monitoring Service
The Remote Management suite of managed services is designed to assist clients in maintaining and supporting their network and IT infrastructure. Remote Management was developed in conjunction with SilverBack Technologies to remotely support client IT infrastructures 24 hours a day, 365 days a year. This suite of services will help you:

Demonstrate regulation compliance
Monitor network availability and traffic
Provide a single view of your technology environment
24x7 remote infrastructure support
Enhance your staff productivity
Reduce the risk of data loss, virus attacks, and security breaches

Help Desk and Incident Management
An accessible Help Desk is your best weapon against costly downtime and is often the key to superior products, profitable customer retention, and a highly productive enterprise resource structure. However, designing and maintaining a comprehensive Help Desk program is a complex challenge. That is why companies turn to IT TechPros.

With IT TechPros Help Desk services, you can direct end-user issues to our Network Operations Center and save costly downtime. You can increase end-user productivity and improve customer satisfaction. By effectively becoming an extension of your company, IT TechPros Help Desk services can significantly contribute to your success. With many issues solved remotely, you will gain the comfort and convenience knowing all your associates' computer problems will be solved quickly by experienced, certified experts.

IT TechPros Incident Management service is available 24x7 to our clients and clients can track their onsite visit. This provides our customers with a single, integrated view of all their IT incidents

National Onsite Support
National Onsite Support is designed for customers that have additional support requirements. For small companies, it can be used instead of hiring dedicated IT support personnel. IT TechPros National Onsite Support is also appropriate for medium-sized companies that need to augment their in-house support staff, but don't have enough work to justify the cost of a full-time employee. All technicians are constantly trained on new technologies by manufacturer partners.

With IT TechPros National Onsite Support services, you will have access to qualified, experienced IT professionals. National Onsite Support offers quick and accurate resolutions to your computer and network issues. This service can also cover any upgrades, installations, deployments, or projects that your network may require.