IT Support FAQ
Network & Connectivity
Why is my internet running slow?
Check if others in your area or office are experiencing the same issue. Restart your router or modem, and close any unused applications or browser tabs consuming bandwidth. If the issue persists, contact us to run a network diagnostic.
I can’t connect to Wi-Fi—what should I do?
Verify you’re connecting to the correct network and that Wi-Fi is turned on. Restart your device and forget/reconnect to the network. If you still can’t connect, contact us so we can verify your credentials and network settings.
Accounts & Passwords
I forgot my password—how can I reset it?
If you’re unable to reset your password yourself, contact us and we’ll guide you through the process securely.
My account is locked—what should I do?
After several failed login attempts, your account may automatically lock. Wait 15 minutes before trying again or contact us for assistance with unlocking.
Email & Communication Tools
Why am I not receiving emails?
Check your spam or junk folder first. Ensure your mailbox isn’t full and that your email filters or forwarding rules aren’t blocking messages. If the issue continues, contact IT Support to review your mail flow and server settings.
My email keeps syncing slowly—how can I fix it?
Restart your email client, clear cache, and confirm you have a stable internet connection. If you’re using Outlook, try running the “Repair” tool under Account Settings.
Hardware & Devices
My computer is freezing or running slow—what can I try first?
Restart your computer and close unnecessary programs. Check for pending system updates. If the issue persists, contact IT Support to review system performance logs.
My printer won’t print—what should I check?
Ensure the printer is powered on, connected to the network, and not showing an error (like low ink or paper jam). Restart both your printer and computer, then try again. If that fails, email us including the printer name and error message.
Software & Applications
My computer is freezing or running slow—what can I try first?
Restart the app and your computer. Check for updates to the software. If it’s still crashing, note any error messages and contact IT Support so we can reinstall or repair the program.
How do I request access to new software or tools?
Submit a request through the IT Support portal with the software name and intended use. Our team will review it with your company’s designated decision-makers and confirm compliance with internal security and licensing policies before installation.
Still need help?
If you’ve tried the steps above and the issue persists, submit a ticket or call our support line. Our team is ready and happy to provide the responsive and expert support you need.
Contact Us
By phone: (760) 752-8309
By email: support@it-techpros.com
Standard business hours: Monday - Friday, 7am - 5pm PST